Success
begins here.
Training, tasks, and process management purpose-designed for the roles your dealership actually staffs. One platform. Every position. Every day.
The tools you need — built by people who've done the work.
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Everything your team needs
in one connected system.
From onboarding to daily operations, Top Tier Plan replaces spreadsheets, sticky notes, and scattered forms with a single tool that fits how a dealership actually runs.
Position-Specific Training
Modules tailored to every role your store staffs. Auto-assigned and tracked, with pre-hire assessments for applicants.
Position-Specific Training
Each employee gets a curriculum matched to their role — Service Advisor, Technician, Parts Consultant, Manager, Cashier, and any custom positions you add. Assignments happen automatically the moment a user is created. Applicants get a pre-hire assessment they complete before their interview so you know what you're hiring before day one.
Daily Tasks & Accountability
Recurring lists per role, per employee. Managers assign, employees complete, the system tracks.
Daily Tasks & Accountability
Assign tasks to one employee or fan them out across every person in a position. Choose daily, weekly, monthly, quarterly, or one-time recurrence. Employees see their list on login; managers see completion at a glance. Reorder per employee with drag-and-drop, and the system emails one-time assignments so nothing slips.
Process Library
Every store process documented once, grouped by category, always current.
Process Library
Walk-arounds, hand-offs, RO write-ups, greetings — every reference process lives here with photos, links, and step-by-step instructions. Group related processes under categories your team actually uses. Printable for a physical binder, searchable on the dashboard, and updated in seconds when a shop process changes.
Printable Documents
Forms, checklists, and manuals in one place — searchable by position.
Printable Documents
Upload PDFs and images once. Tag each document with the positions that need it and it appears on their dashboard automatically. Employees view in-browser or print with one click — no more digging through email attachments or filing cabinets for the current version.
Labor Time & OTU Lookup
Type a part number, get labor time and one-time-use components. Techs stop guessing.
Labor Time & OTU Lookup
Purpose-built for VW today, with more brands coming. Upload OEM labor guides once and every technician has instant search access. The OTU tool flags one-time-use fasteners, seals, and clips tied to each operation so parts get pulled correctly the first time.
Real-Time Open RO Tracking
Manager uploads the RO snapshot; advisors see and update their own ROs live.
Real-Time Open RO Tracking
Import your open RO list from the DMS. Each advisor sees only their own ROs, updates status and notes in-line, and flags Parts holds that route to the Parts team instantly. Managers get a single dashboard view of everything open across every advisor — no more chasing spreadsheets.
Loaner & Bin Count Tools
Track loaner contracts and days out. Schedule Parts bin counts on a recurring plan.
Loaner & Bin Count Tools
Loaner tab shows every vehicle out, who has it, how many days, and when it's due back. Parts bin counts run on a rolling quarterly schedule with sign-offs and history — so nothing gets counted twice and nothing gets missed. The small operational tools that keep the store running clean.
Weekly Reports & Reviews
Auto-generated training summaries, review pages, and Advisor Status reports.
Weekly Reports & Reviews
Every Monday, managers get a summary of last week's training completion, task performance, and per-employee highlights. Individual review pages combine training scores, task history, and manager notes for painless one-on-ones. Advisor Status pulls the numbers from the DMS export so you never build another spreadsheet.
Multi-Store Ready
Roll out to every store in your group. Each store, its own private site.
Multi-Store Ready
Every dealership in your group gets its own private site with its own users, tasks, processes, and reports — completely isolated. A shared admin console lets group leadership provision new stores in seconds, toggle features on or off per store, and push updates to the whole fleet at once.
See what Top Tier Plan can do for your store.
Book a 20-minute walk-through, or send us a note — we'll get right back to you.